Request access, correction or deletion of your data.

If you are an Answr customer or website visitor

Email hello@answrglobal.com from the address connected with your account. State that you are making a data request and identify the account or information concerned.

We may ask for information needed to verify your identity. We respond within one calendar month, subject to applicable legal retention requirements.

If you messaged a clinic on Instagram or WhatsApp

The clinic is normally the data controller for that conversation and Answr processes the data on the clinic’s instructions. Contact the clinic first so it can identify the correct conversation and request.

If you cannot reach the clinic, email us and include the clinic name, the channel you used, the approximate date of the conversation, and enough information for the request to be located. Do not send medical details by email.

Disconnecting Instagram access

An authorised clinic user can disconnect its Instagram professional account from Answr. Access may also be withdrawn through the clinic’s Instagram settings. Disconnecting stops new message access; it does not by itself delete data already retained for the clinic.

To request deletion of retained data, follow the steps above.

What to include

1. Your name and preferred contact email.
2. Whether the request concerns an Answr account, website interaction, Instagram DM or WhatsApp conversation.
3. The clinic or business involved, if applicable.
4. Whether you want access, correction, restriction or deletion.