AI FOR CLINICS
Answr responds to Instagram and WhatsApp enquiries using clinic-approved information, coordinates bookings and hands your team the conversations that need them.
Fast, consistent and always available.
THE SPEED PREMIUM
Patients rarely contact one clinic and wait. Responding while their interest is highest gives your team a much better chance of moving the conversation forward.
more likely to convert when you respond within the first minute instead of two.
Velocify Lead Response Study, 2013 — 3.5M+ leads, 400+ companies (phone-response data)
Reply within five minutes, not thirty
Both figures are measured against the same enquiry answered thirty minutes later.
Source: Lead Response Management Study, Dr James Oldroyd, MIT Sloan / InsideSales.com, 2007. Three years of data, 15,000+ leads, 100,000+ contact attempts.
WHO IT'S FOR
Different specialty, same problem: patients message after hours and expect an answer. Answr adapts to how your clinic actually works.
FROM INTEREST TO APPOINTMENT
From the first Instagram DM or WhatsApp message to a confirmed appointment, Answr handles the repetitive front-desk work while your team stays in control.
A late-night or lunch-break enquiry can wait until the team is free — but the patient may not.
Answr responds immediately using your clinic’s approved information and keeps the conversation moving.
Your team has to gather the basics before they can understand what the patient needs.
Answr asks the right questions and captures the important details before the team steps in.
When the team gets busy, a promising enquiry can be forgotten or the next follow-up delayed.
Answr keeps the conversation and its next action visible so the clinic team can decide when to follow up.
Finding the right treatment, practitioner and appointment time can take several back-and-forth replies.
Answr guides qualified patients to the right next step and confirms appointments in your connected Google Calendar.
A faster reply. A better-qualified enquiry. A confirmed appointment.
BUILT FOR BUSY CLINICS
Qualify leads, answer common questions, coordinate bookings and keep conversations moving from one connected workflow.
Answer Instagram and WhatsApp enquiries in seconds, during busy periods and outside clinic hours.
Ask the right questions, capture key details and surface the enquiries that need your team's attention first.
Offer available times, collect booking details and confirm appointments in your connected calendar.
Track quiet enquiries and review personalised follow-up drafts with your team. Automatic sending is not currently enabled.
Communicate naturally with patients in their preferred language across countries and time zones.
Escalate complex or sensitive conversations with the full history preserved.
Keep services, prices, policies and approved clinic answers accurate and up to date.
Track enquiry volume, response times, bookings and follow-up performance from one dashboard.
Use clear permissions, controlled access and responsible data handling.
PLANS AND PRICING
Every clinic has different enquiry volumes, workflows and integrations. We’ll recommend the right setup after a short conversation.
Get Answr configured around your clinic, services and enquiry process.
Free initial setup
We’ll confirm your ongoing plan and pricing before setup begins.
For high-volume, multi-location or more complex clinic operations.
Tailored quote
Tell us about your clinic and enquiry volume
COMMON QUESTIONS
Learn how pricing, setup, Instagram and WhatsApp connection, bookings and team handover work.
Pricing depends on your enquiry volume, workflow complexity, number of locations and required integrations. We’ll recommend the appropriate plan after a short conversation, and you’ll know the ongoing cost before setup begins.
Initial setup covers your approved clinic information, core enquiry flow, qualification questions, handover rules and agreed booking workflow. Any custom development or additional integration is scoped and agreed before work begins.
The ongoing service is month-to-month after any agreed pilot. Notice, data return or deletion, and channel transition are handled under the service terms confirmed with you before setup.
Answr is a managed service. Your clinic supplies and approves its services, pricing, hours, policies and escalation contacts; we configure the workflow and guide the channel connection.
Timing depends on how quickly clinic information is approved, which channels are being connected and whether an existing account needs changes. We confirm the onboarding plan before setup; any Meta review or verification time is outside Answr’s control.
Your clinic keeps ownership of its WhatsApp business assets. During managed onboarding, an authorised administrator grants the access needed for Answr to operate the agreed number. Whether an existing number can be migrated is checked before any change is made.
Authorised staff can review and propose updates to clinic information, services, prices, policies and common answers. Approval and publication are shown as separate states so staff can see what is live before retesting.
Authorised staff use the Answr shared inbox to see the conversation history, reply and control whether automation is paused. The exact behaviour of the native WhatsApp app depends on the number and connection method agreed during onboarding.
Yes. Answr answers directly if a patient asks whether the conversation is automated. Patients can also ask for a member of staff, and the conversation remains available to the clinic team.
Answr supports multilingual conversations in the languages configured for the clinic and can follow a patient who switches between them. We confirm the required language coverage during onboarding rather than promising every language by default.
Answr creates a handover for the clinic team when a message is clinical, sensitive, uncertain or outside the approved information. Staff can read the same conversation and reply from the shared inbox.
Yes. Your clinic connects its own Instagram professional account to Answr. New direct messages can then be answered using your clinic information, shown in the shared inbox and handed to a member of staff whenever human judgement is needed.
Yes. We build one clinic knowledge base from the treatments, prices, opening hours and booking policy you give us. Your staff can edit it, and Answr uses that approved information across both channels.
Answr can collect booking details, check live availability and confirm appointments when the clinic’s agreed booking integration is configured. Google Calendar and Dentally are supported today; any other system must be assessed and scoped before it is promised.
Answr is configured to use only the pricing and packages the clinic has supplied and approved. If the requested price is missing or depends on clinical judgement, the conversation is handed to staff instead of filling in the gap.
Where agreed, Answr can share the clinic’s own payment link as part of the booking flow. Card details and payment processing stay with the clinic’s payment provider; the exact deposit workflow is configured during onboarding.
It is designed to hand the conversation to staff when the answer is missing, uncertain or outside the clinic’s approved information. The team receives the conversation context so it can continue without asking the patient to start again.
Yes. Your team can watch conversations live, take over with one tap when human judgement is needed, and hand back to the AI afterwards — the full history stays with the conversation.
For patient conversations handled for a customer clinic, the clinic is the controller and Answr acts as its processor. The processing terms, retention and deletion arrangements are agreed in the customer contract and Data Processing Agreement before live service.
Answr documents what it processes and why, uses access controls, supports retention and deletion requests, and agrees processing terms with each clinic. A clinic must still assess its own legal basis, notices and local obligations before launch.
Answr is an administrative sales and booking concierge, not a clinical service. Clinical, urgent or safety-related questions are outside its scope and are routed to the clinic team under the agreed escalation rules.
Before setup begins. We first confirm the channels, expected enquiry volume, locations, booking workflow and any additional integration work, then provide the ongoing plan and price in writing.
Only the integrations named in your agreed scope are included. If your clinic needs a different calendar, CRM or workflow, we assess access, feasibility and cost before representing it as supported.
The clinic reviews its business information, services, prices, booking rules, escalation contacts, supported languages and patient-facing boundaries. Channel access and data-processing terms must also be in place before live traffic is enabled.
A clinic administrator connects an Instagram professional account through Instagram’s authorisation screen. Personal accounts are not supported by this connection flow.
The connection requests the permissions needed to identify the professional account and receive and reply to its direct messages. The authorisation screen shows the requested access before the clinic approves it.
Yes. An authorised user can disconnect the account from Answr, and access can also be withdrawn from Instagram settings. Answr then stops receiving or replying to new messages for that connection.
The clinic retains ownership and administrative control. Answr receives only the access required to operate the agreed messaging service, and that access can be removed through the applicable Meta business settings.
For a configured live integration, availability is checked before a time is offered or confirmed. If the calendar cannot be verified, the booking flow does not represent an unverified slot as confirmed.
Yes. Access is authenticated and scoped to authorised users and the clinics they are allowed to see. The onboarding plan confirms who needs access and who can approve or change clinic information.
